What makes a good mechanic
Finding a good mechanic can be harder than it sounds, the motor repair industry’s image has been damaged by dishonest and unqualified individuals. Trade licencing implemented by the associated governing body has ensured the following;
- All trade persons have completed the minimal trade study.
- All businesses have the required workshop equipment for their category of repair.
While trade licencing has raised the basic level of competency i believe the following list can assist you in choosing the right mechanic.
- Fee Transparency – Most mechanics are in business to make money. Their fee structure as a service provider will include an hourly labour rate and a mark up percentage on parts and materials. Both of these fee fundamentals should be transparent.
- Communication – Mechanic’s who communicate well will correspond with their clients regularly, this may include a call when promised, descriptive emails and/or photographs detailing defects or suggested repairs. This is not to suggest that bad communicators are bad mechanics but clarify that keeping the client informed should be a priority for any service business.
- Presentation – Attention to detail is one of the best assets a mechanic can have. A well presented and clean workshop will offer a positive insight into their level of detail or lack of it.
- Honesty – A mechanic that can admit to themselves that they don’t everything will always get a tick of approval with me. I meet ‘know it all technicians’ far too often. Motor vehicles are changing so quickly it would be impossible to know everything.
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